Youth Offending Service Update: COVID-19

On 19th March 2020, the Welsh government imposed measures to help to stop the spread of Covid-19. Due to this, we have had to close the Youth Offending Service office at Mamhilad House.

Staff are continuing to work from home mainly, but are completing face to face to contacts where necessary on the basis of risk and safeguarding (using social distancing), for Court Duty, Appropriate Adult requirement and urgent administrative duties. Our telephone lines have been re-directed so that Business Support can answer all calls, if anyone needs to contact us.

Young people and their families involved with the Youth Offending Service have all been contacted. Plans have been put in place to continue with their Court Orders, Out of Court Disposals, Community Resolutions and Prevention interventions safely whilst ensuring that appointments, reports and safeguarding are continuing despite the different format.

Our service has adapted by increasing the use of technology, being pro-active and creative to deliver a service to support young people and their families/carers during this time. For example, virtual panels and meetings have been taken place.

If you need to contact us, please ring our main office telephone 01495 768300 or email us on

Please follow the Welsh Government Guidelines regarding COVID-19

Stay Safe,

Monmouthshire and Torfaen Youth Offending Service

Reparation and Unpaid work takes place throughout Monmouthshire and Torfaen. The projects are risk assessed to be deemed appropriate for young people and to ensure that thorough health and safety assessments are recorded.

Our young people usually work with a sessional worker who will supervise them and help them to understand and carry out tasks.

The projects are set up with non profit making companies/ groups  . We welcome the opportunity for the public to nominate projects in their local community that will benefit the community and are feasible for the young person to carry out.  Please contact us if you have details of such a project  ( by email or please complete the questionnaire/ survey)