Youth Offending Service Update: COVID-19

On 19th March 2020, the Welsh government imposed measures to help to stop the spread of Covid-19. Due to this, we have had to close the Youth Offending Service office at Mamhilad House.

Staff are continuing to work from home mainly, but are completing face to face to contacts where necessary on the basis of risk and safeguarding (using social distancing), for Court Duty, Appropriate Adult requirement and urgent administrative duties. Our telephone lines have been re-directed so that Business Support can answer all calls, if anyone needs to contact us.

Young people and their families involved with the Youth Offending Service have all been contacted. Plans have been put in place to continue with their Court Orders, Out of Court Disposals, Community Resolutions and Prevention interventions safely whilst ensuring that appointments, reports and safeguarding are continuing despite the different format.

Our service has adapted by increasing the use of technology, being pro-active and creative to deliver a service to support young people and their families/carers during this time. For example, virtual panels and meetings have been taken place.

If you need to contact us, please ring our main office telephone 01495 768300 or email us on

Please follow the Welsh Government Guidelines regarding COVID-19

Stay Safe,

Monmouthshire and Torfaen Youth Offending Service

Victim & Restorative Justice

Monmouthshire and Torfaen Youth Offending Service have been awarded the Restorative Services Quality Mark (RSQM) by the Restorative Justice Council (RJC) in recognition of the high quality of restorative services delivered by the YOS to victims of youth crime.

What is the RSQM?


Leaders champion restorative practice, ensuring it is clear how restorative processes support the organisation’s aims and values. Leaders own restorative practice at a senior level and ensure that relevant staff/volunteers understand the value of restorative practice to the organisation and its aims. Leaders ensure that effective systems are in place for delivering restorative practices. Leaders are committed to continually improving the effectiveness of restorative practices and ensure that improvement takes place.

02: Strategy, Policies and Plans

Restorative practice is included in the organisation’s overall strategy, business plan and other relevant policies and plans. Policies and plans with regard to restorative practice are based on consultation with stakeholders, the local context and national guidance. They are realistic and deliverable, and have sufficient resources allocated to them. Staff/volunteers understand the restorative practice policies and plans. Progress against plans is regularly assessed and action taken where necessary.

03: Working Together

Restorative practice delivery is based on working together effectively with external organisations in order to deliver services properly and achieve the right outcomes for service users. There is also internal collaboration to ensure that restorative practice services are delivered effectively. Access to restorative processes is undertaken effectively and in accordance with a defined procedure.

04: People, Training and Support

Staff/volunteers who provide restorative services are properly trained and competent to carry out their role. They are clear about their role. They have access to effective support and supervision, line management, professional development and peer support. New staff/volunteers involved in restorative practice are given appropriate job descriptions and induction which covers restorative practice within the organisation.

05: Service Delivery and Users

Restorative practices services are delivered safely, effectively and consistently by staff/volunteers in accordance with good practice and legislation. Services are focussed on the needs of users. Service users, and potential service users, are communicated with effectively. All services are inclusive and accessible.

06: Monitoring, Evaluation and Performance Improvement

The organisation defines what its output and outcome measures are and makes sure that they relate to its aims for restorative practice. Monitoring is undertaken in relation to these measures and evaluations made of performance against the measures. Targets are set where necessary. Data is collected and recorded accurately and in accordance with any national guidance and legislation from the RJC or the UK Government. The organisation networks with other organisations providing restorative practice and learns from them. Feedback and user satisfaction data form part of the performance measurement process. Improvements to processes are made based on the data obtained and evaluations undertaken.

Please browse the following areas of information on Prevention & Early Intervention: