Youth Offending Service Update: COVID-19

On 19th March 2020, the Welsh government imposed measures to help to stop the spread of Covid-19. Due to this, we have had to close the Youth Offending Service office at Mamhilad House.

Staff are continuing to work from home mainly, but are completing face to face to contacts where necessary on the basis of risk and safeguarding (using social distancing), for Court Duty, Appropriate Adult requirement and urgent administrative duties. Our telephone lines have been re-directed so that Business Support can answer all calls, if anyone needs to contact us.

Young people and their families involved with the Youth Offending Service have all been contacted. Plans have been put in place to continue with their Court Orders, Out of Court Disposals, Community Resolutions and Prevention interventions safely whilst ensuring that appointments, reports and safeguarding are continuing despite the different format.

Our service has adapted by increasing the use of technology, being pro-active and creative to deliver a service to support young people and their families/carers during this time. For example, virtual panels and meetings have been taken place.

If you need to contact us, please ring our main office telephone 01495 768300 or email us on

Please follow the Welsh Government Guidelines regarding COVID-19

Stay Safe,

Monmouthshire and Torfaen Youth Offending Service

Contact Details

Please use the information on this page to get in touch


Monmouthshire and Torfaen Youth Offending Service

Mamhilad House,Mamhilad Park Estate,

Mamhilad, Pontypool, NP4 0YT


Telephone: 01495 768300


For urgent enquiries please contact us by telephone. Our email inbox might not be checked every day.

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