Youth Offending Service Update: COVID-19

On 19th March 2020, the Welsh government imposed measures to help to stop the spread of Covid-19. Due to this, we have had to close the Youth Offending Service office at Mamhilad House.

Staff are continuing to work from home mainly, but are completing face to face to contacts where necessary on the basis of risk and safeguarding (using social distancing), for Court Duty, Appropriate Adult requirement and urgent administrative duties. Our telephone lines have been re-directed so that Business Support can answer all calls, if anyone needs to contact us.

Young people and their families involved with the Youth Offending Service have all been contacted. Plans have been put in place to continue with their Court Orders, Out of Court Disposals, Community Resolutions and Prevention interventions safely whilst ensuring that appointments, reports and safeguarding are continuing despite the different format.

Our service has adapted by increasing the use of technology, being pro-active and creative to deliver a service to support young people and their families/carers during this time. For example, virtual panels and meetings have been taken place.

If you need to contact us, please ring our main office telephone 01495 768300 or email us on

Please follow the Welsh Government Guidelines regarding COVID-19

Stay Safe,

Monmouthshire and Torfaen Youth Offending Service

Monmouthshire and Torfaen Youth Offending Service awarded RSQM


The RJC is pleased to announce that Monmouthshire and Torfaen Youth Offending Service has been awarded the Restorative Service Quality Mark (RSQM) for its restorative work.

Chris Straker, the RJC’s interim chief executive, said:

“I would like to offer my congratulations to Monmouthshire and Torfaen Youth Offending Service for successfully completing the RSQM. This is an achievement that demonstrates their commitment to providing the safest and most effective restorative practice.”

The RSQM is a badge of quality that guarantees that a service provides safe, high quality restorative practice which meets the six Restorative Service Standards. Monmouthshire and Torfaen Youth Offending Service joins other RSQM awardees – in sectors ranging from criminal justice through education to care – delivering high quality restorative processes.

Jacalyn Richards, Monmouthshire and Torfaen Youth Offending Service Manager, said:

“As an organisation we have always tried to put victims and restorative practice high on our list of priorities. Learning we had passed the RSQM was confirmation that we are definitely on the right track. As a service we feel proud that we have achieved this award.

“We have always believed we have strong restorative processes but also acknowledged they could be improved. We decided to challenge ourselves by applying for the RSQM. It has helped us focus on the gaps in our service provision and plan our way to improve the service further.”

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